Terms & Conditions

Our Booking Terms: Travel with peace of mind!

Book your dream tour easily
Welcome! We invite you to embark on a journey to your dream destination with our expert guidance. Simply share your travel aspirations with us, and we’ll handle the rest.

Personalized tour programs tailored to your desires
Upon receiving your inquiry, one of our dedicated travel consultants will be in contact to discuss your preferences in detail. We’ll collaborate with you to craft a unique itinerary that perfectly aligns with your travel dreams. Once you’ve expressed your approval, we’ll seamlessly bring your dream tour to life.

Booking Policy
Experience your dream tour with ease. A minimal 10% deposit secures your spot, and our flexible payment plan allows you to finalize the last payment 3 weeks before your journey begins.
Note: Payment Plans are structured to accommodate various Tour Categories and travel durations

Fair Cancellation Fees
In case you cancel your trip, the following charges will be applied:
– From the date of booking until 61 days before your arrival date, 15% of the entire tour price will be charged.
– 35% of the tour price if you cancel 60-31 days before arrival.
– 50% of the tour price if you cancel 30-15 days before arrival.
– 100% of the tour price if you cancel 14-1 days before arrival.
Additionally, airlines charge their fees which are subject to the airlines’ terms and conditions, and there’s also a 5% bank fee on refunds.

Force Majeure
We prioritize the safety and well-being of our guests above all else. Recognizing the evolving travel landscape, we have implemented a flexible cancellation policy that reflects our commitment to your peace of mind. Should a government travel advisory or unforeseen circumstances beyond our control advise against travel to your chosen destination, we offer the following:
– Full Refund: Receive a full refund for your tour package.
– Travel Credit: Alternatively, your payment can be converted into a travel credit or voucher applicable towards future travel with us to any of our destinations.
This travel credit provides flexibility to re-book your travel at your convenience. Your reservations will be automatically adjusted to reflect the credit.
Please note: Bank surcharges may be applicable to the deposit amount. We understand that unforeseen circumstances can arise, and we are committed to providing you with options that prioritize your safety and travel plans.

Accommodation
Prices are for two people sharing a room. Single rooms are available for an extra cost. We choose hotels based on their quality. Prices are subject to change without notice.

Flights
– Domestic Flights: The price we quote is an average and the timing is approximate. Changes to your flight may result in changes to the price.
– International Flights: We offer good rates from your home country to your desired destination.

Responsibility
We’re not responsible for any problems caused by things outside our control, like weather, wars, or changes made by hotels or airlines. We don’t cover any extra costs because of these issues.

Special Requests Policy
We want to make your experience special and enjoyable. If you have any special requests, please let us know when you make your booking. We’ll do our best to accommodate them, but we can’t guarantee that all requests can be fulfilled, including pre-bookable seats.
While we will make every effort to note and pass on your special requests to our suppliers, it’s important to understand that these requests are not guaranteed to be fulfilled. We will notify you if the request cannot be met.
Please remember that our standard services and facilities are not conditional on any special requests. We’re here to provide you with a great experience, and we’ll always go the extra mile to make it memorable for you.

Children Policy
For packages, Nile cruises, and hotels
Under 2 years old: free of charge
Under 6 years old: 25% of the total tour cost of an adult individual
Under 12 years old: 50% of the total tour cost of an adult individual
All children 12 or older are considered adults.
If your tour package includes flights, an extra supplement for your child may apply. That policy is valid for a maximum of one child sharing parents’ room.

Complaints
If you have any complaints while you are on tour, please notify us immediately because most problems can be solved quickly. If you feel that your problem persists, call the Customer Care Manager while you are still on your tour; after you return home, if you are still not satisfied with the service you received you must write to the Customer Care Management.

General Terms of Use
– Minors under the age of 18 shall be prohibited from registering as a user of this website and are not allowed to transact or use the website.
– If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.
– The cardholder must retain a copy of transaction records and Merchant policies and rules.
– We accept payments online using Visa and MasterCard credit/debit card in USD
– Multiple transactions/bookings may result in multiple postings to the cardholder’s monthly statement.

Acceptance of the Agreement
The contract constituted by the company’s acceptance of the client’s booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.

Terms of Photos’ Use
To inspire others with your experiences, with your consent, we will use your visuals to potentially feature them on our website and social media accounts in the future. Thank you for being part of our travel community.

Tipping
Tipping is customary for expressing one’s satisfaction with good services rendered to him/her by staff on duty with him/her. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.